Help
Don Trotti Records Booking

How can we help?

Whether you are planning an event with one of our artists or booking a session in the studio, here is everything you need to know, and how to reach us.

Talk to us

Call us or write to us on WhatsApp in your region. We are happy to help.

By e-mail: info@don-trotti.com

If you already have a booking, please have its reference at hand: it starts with DTR and is shown on your booking page.

Lost the link to your booking? Ask for it again.

How booking works

Artists and events

Every event is different, so we answer each request with a personal quote.

  1. Tell us about your event: the date and place, the number of guests and the artist or package you have in mind.
  2. Confirm your e-mail address with the link we send you: only then does your request reach us.
  3. We send you a quote with the price, the deposit and the conditions. It stays valid for 14 days.
  4. You accept the quote online and pay the deposit: your booking is confirmed.
  5. You pay the balance before the event. Your booking page shows every step, document and amount.

Studio sessions

Studio sessions are booked and paid online in a few minutes.

  1. Choose a service and a free start time in the studio calendar.
  2. Enter your details and accept the terms and conditions.
  3. Pay online. We hold your time slot for 30 minutes while you pay.
  4. Your booking page then holds your confirmation, your receipt and a calendar file.

Questions and answers

Booking an artist

Can I ask for several artists, or let you suggest one?

Yes. You can choose several artists in one request, or describe your event and ask us for a suggestion.

My date is not fixed yet. Can I still send a request?

Yes. You can give a month or leave the date open. We agree on the exact date with you before we send the quote.

Who takes care of travel and accommodation?

Tell us in your request whether you arrange travel and accommodation yourself or would like them included in the quote.

What does the artist need on site?

The technical rider lists the usual technical needs. In your request you can say what the venue provides and add the venue’s technical sheet.

How quickly do you answer?

As soon as we can. Your booking page always shows where your request stands.

What is a package?

A ready-made combination for an event, for example several artists, or an artist with extra services. Like an artist booking, a package is priced in a personal quote.

Studio sessions

How long is a time slot held for me?

30 minutes from the moment you continue to payment. If the payment is not completed in time, the slot is released and nothing is charged.

What if the payment fails or I close the page?

A payment that did not go through is never charged. While your slot is still held you can try again from the payment page; after that, simply choose a new time.

Where is the studio?

The address and the access details come with your booking confirmation. Contact us if you need them earlier.

Can I move my session?

Yes, from your booking page, up to 48 hours before the start, if another time is free.

Events and organisers

Our event is in another country. Can we still ask?

Of course. Give the country, the city and the time zone of your event in your request, and we will tell you what is possible and what the travel involves.

In which time zone are the times shown?

Event times are shown in the time zone of the venue, together with its offset from UTC. Studio times are in Swiss time; the studio page can also show them in your own time zone.

Which documents will I receive?

Your booking page holds the quote, the invoices (with a Swiss QR payment slip when you pay by bank transfer), the confirmation, the receipts and a calendar file.

Payment methods

Depending on the amount and the type of booking, you can pay with:

  • a debit or credit card, on the secure payment page of our payment provider Stripe
  • a bank transfer for payments from CHF 1,000.00, with a Swiss QR payment slip for amounts in Swiss francs (CHF), and in euros (EUR) for earlier bookings (not for studio sessions, which are paid when you book)

For an artist or an event you pay a deposit when you accept the quote, and the balance before the event. The quote shows both amounts and their due dates.

A studio session is paid in full when you book it.

The amount to pay is always calculated by our system and shown on your booking or payment page, in the currency of your booking.

You enter your card details on Stripe’s page, never on ours: we never see your card number.

Cancellation

The cancellation conditions are part of the terms and conditions you accept when you book.

You can cancel from your booking page: before you confirm, it shows exactly how much would be refunded.

Your data

The privacy notice explains which of your details we keep, why and for how long, and how to ask for a copy, a correction or their deletion.